Guide to Facilities
Stay Plan
Reservation Form
Ryokan Staff
Sightseeing Guide
Child-friendly services
Support for Commemorative Day
Guide to Gift Shop
How to Take an Onsen Bath
Folklores in Arima
Annual Events in Arima
Cherry Blossoms Spots in Arima and Kobe
Autumn Tints Spots in Arima and Kobe
Ryuusenkaku Brochure
Photo Gallely

Personal Data Protection Policy

1) Ryuusenkaku ("Ryokan") handles customers' personal data in accordance with the relevant laws and regulations.

2) Customer personal data (name, address, telephone number, e-mail address, occupation, nationality and passport number as well as requested services such as dinner plans) are used for the purposes listed below.
(a) Provide services such as meals during stay;
(b) Contact customer to confirm reservation;
(c) Improve quality of services offered at this Ryokan;
(d) Enable this Ryokan to contact guest after stay (such as informing customer of a forgotten item);
(e) Include on the Ryokan homepage [Ryuusenkaku Photo Gallery];
(f) Comply with laws and regulations.
Note: Photos and other guest information [stated in item (e)] will only be included with the consent of the guest.

3) Guest information shall not be provided to third parties except in the following circumstances.
(a) When the customer has requested arrangements from other tourist organizations;
(b) When the guest's travel agency requires information;
(c) When an emergency situation occurs such as sudden illness or injury to the guest and consent cannot be provided;
(d) When Ryokan information is required for services by associate companies entrusted to perform work;
(e) When disclosure is required by governing laws and regulations.

4) Measures for protecting the customer personal data have been taken based on privacy protection bills and related laws.
(a) Customer personal data is strictly managed and controlled;
(b) Employees responsible for data management are thoroughly trained in protecting personal data;
(c) Associate companies entrusted to perform work for the Ryokan are bound by contractual agreements to take sufficient and necessary measures to protect customer personal data.

5) Request by customer for termination or amendment
(a) Upon request of the customer we shall immediately and fully disclose the current information on the contents of our record concerning the customer. Should extenuating circumstances cause a failure to immediately disclose the contents, we shall give a prompt explanation as to the circumstances;
(b) Should the customer, after the reconciliation of accounts, request termination in the use of personal data, we shall comply with the customer's request within the range of applicable laws and regulations;
(c) Concerning the procedure for termination or amendment in the use of customer personal data, please be advised that a service charge may be applicable in accordance with Ryokan policy and regulations.

"Motoyu Ryuusenkaku - Arima Onsen"
1663, Utsugidani, Arima-cho, Kita-ku,
Kobe City, Hyogo, 651-1401 Japan
Tel: 078-904-0901 Fax: 078-903-0099
E-mail address:
Experience the finest in Japanese hospitality complete with relaxing outdoor mineral baths and exquisite Japanese cuisine at Ryuusenkaku.
The Management
Motoyu Ryuusenkaku