|1) Ryuusenkaku ("Ryokan") handles customers' personal data in
accordance with the relevant laws and regulations.
2) Customer personal data (name, address, telephone number, e-mail address,
occupation, nationality and passport number as well as requested services
such as dinner plans) are used for the purposes listed below.
(a) Provide services such as meals during stay;
(b) Contact customer to confirm reservation;
(c) Improve quality of services offered at this Ryokan;
(d) Enable this Ryokan to contact guest after stay (such as informing customer
of a forgotten item);
(e) Include on the Ryokan homepage [Ryuusenkaku Photo Gallery];
(f) Comply with laws and regulations.
Note: Photos and other guest information [stated in item (e)] will only
be included with the consent of the guest.
3) Guest information shall not be provided to third parties except in the
(a) When the customer has requested arrangements from other tourist organizations;
(b) When the guest's travel agency requires information;
(c) When an emergency situation occurs such as sudden illness or injury
to the guest and consent cannot be provided;
(d) When Ryokan information is required for services by associate companies
entrusted to perform work;
(e) When disclosure is required by governing laws and regulations.
4) Measures for protecting the customer personal data have been taken based
on privacy protection bills and related laws.
(a) Customer personal data is strictly managed and controlled;
(b) Employees responsible for data management are thoroughly trained in
protecting personal data;
(c) Associate companies entrusted to perform work for the Ryokan are bound
by contractual agreements to take sufficient and necessary measures to
protect customer personal data.
5) Request by customer for termination or amendment
(a) Upon request of the customer we shall immediately and fully disclose
the current information on the contents of our record concerning the customer.
Should extenuating circumstances cause a failure to immediately disclose
the contents, we shall give a prompt explanation as to the circumstances;
(b) Should the customer, after the reconciliation of accounts, request
termination in the use of personal data, we shall comply with the customer's
request within the range of applicable laws and regulations;
(c) Concerning the procedure for termination or amendment in the use of
customer personal data, please be advised that a service charge may be
applicable in accordance with Ryokan policy and regulations.
"Motoyu Ryuusenkaku - Arima Onsen"
1663, Utsugidani, Arima-cho, Kita-ku,
Kobe City, Hyogo, 651-1401 Japan
Tel: 078-904-0901 Fax: 078-903-0099
E-mail address: firstname.lastname@example.org
Experience the finest in Japanese hospitality complete with relaxing outdoor
mineral baths and exquisite Japanese cuisine at Ryuusenkaku.